Locavore FAQ

333 Kilauea Ave. #103 Hilo, HI 96720

downtown Hilo's Ben Franklin Building.

We are located in the middle of the Ben Franklyn building between Daiso, and Shiigi Drug Store. Parking is available on either side of the building. There is also limited street parking on Kilauea

Orders are typically dispatched within 4 business days, and delivery times can differ based on your location, generally ranging from 2 to 7 days after shipping. You will receive tracking information along with your receipt.

Certainly. The majority of orders can be canceled within 24-48 hours after placement. After your order has been shipped, cancellation is no longer possible. For help, reach out to us via phone at 808-965-2372 or email at info@bigislandlocavorestore.com.

Return Policy

Non-Food Items: We gladly accept returns of unopened and undamaged non-food products for a full refund or exchange within 7 days of purchase.

Grocery & Fresh Food Items: While sales of food items are typically final, we stand by the quality of our products. If you receive food items that are damaged or defective at the time of purchase, they are eligible for replacement or refund. This applies as long as the issue is reported within a reasonable amount of time and/or within the printed best by date. We strive for excellence, but occasionally something can slip through the cracks. If you experience any issues, please reach out to us so we can make it right.

Discounted Items: All sales are final on discounted items, and are not eligible for refund

We accept cash, SNAP EBT (Food Stamps), and major credit cards

We offer standard shipping anywhere in Hawai‘i, and continental United States on our online store. We are unable to ship fresh produce, refrigerated items, and heavy liquids.

We display information about location and growing practices on our produce and refrigerator signs, making it easy to find out where your fresh food originates. Most of our frozen beef, lamb, poultry, eggs, and produce are sourced directly from The Big Island. For other products, simply check the label or ask if you have any questions!

Absolutely, for specific items and customers. Chefs and teachers can receive up to 15% off when placing orders for events and occasions. Discounts for general bulk orders are determined individually. For more information, reach out via email at info@bigislandlocavorestore.com, or text/call (808)965-2372.

Yes. Senor Citizens receive 10% off every day from 9AM-12PM, and 5% off until closing, and 10% off all day Sunday. Applies to in-store purchases only, and cannot be combined with any other discount.

Unopened and undamaged non-food products can be returned for a full refund or exchange within 7 days of purchase. Sales of food items are typically final unless they are damaged or defective at the time of purchase, in which case they are evaluated individually.

To cancel your pickup order please text, or call (808) 965-2372 with your order details.

SNAP/EBT payments accepted for all qualifying food items. At checkout select EBT/In-Person payment option.

We couldn’t do what we do without the ingenuity and resourcefulness of our community, so we’re always looking for more vendors to work with! Visit our vendor page to learn more, and fill out our contact form so someone can follow up with you.

Yes, we've got you covered! We offer convenient online ordering with standard delivery options through reliable mail carriers for all non-perishable items. For your fresh produce and perishable goods, we provide a convenient in-store pickup service. You have the flexibility to pay online or in person when you arrive to collect your order.

Mon-Fri: 9:00am - 7:00pm

Sat-Sun: 9:00am - 6:00pm

When we say local, we mean grown or produced by Hawai‘i residents with primary ingredients, materials, and inspiration from Hawai‘i. By this definition, we proudly offer a 100% local selection of products.

With that in mind, given the cultural, economic, and geographic reality of living in the islands, the status of “local” can often be contextual and complex. That’s why, for us, talking story with creators is the best way to understand the origins of our products.

Yes, absolutely! We take pride in sourcing everything locally to support our community and offer you the freshest products. Even our value-added products are crafted with the utmost care, ensuring that they meet our high standards by being primarily comprised of locally sourced ingredients and materials.

We work with dozens of food producers with a range of growing or grazing practices. We work hard to communicate these practices whenever we can, both in store and online. Check our signs and if in doubt, don’t hesitate to ask!

• Certified Organic

• Organic Practices

• No-Spray

• Conventional